Company policies

Objective

The objectives include but are not limited to:

  • Moto Instincts’ vision is to create safer roads for motorcyclists worldwide.
  •  We will reach this goal by making cost-effective motorcycle safety training accessible for all riders.
  • Use social media to connect with motorcyclists, spread awareness, and perform studies.
  • Partnering with distributors to give discounts on gear
  •  Partnering with insurance companies for better rates

Data/Privacy Policy

The data privacy policy of Moto Instincts is reviewed and modified on a first-hand basis over time. When going through the policy kindly ensure that we have tried to keep it as comprehensive as possible, however in certain scenarios, you might feel the need to ask our team for assistance for a particular situation which are not reflected upon.

Moto Instincts reserves the right to modify and change any policy as per the security demands. All these policies are hereby administered keeping in mind the most crucial and sensitive parameters of the company and must be abided by everyone working in this company. The data privacy policy is to safeguard all the valuable information and resources and must be implemented immediately in case of any discrepancies.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Refund Policy

The refund policy of Moto Instincts states that the refund period lasts 7 days from the date of purchase. If an individual is not getting their money’s worth, they can claim a full refund within one week from the date of purchasing Moto Instincts.  Most businesses are not obligated to accept the return of a particular product, until and unless it is defective.  Moto Instincts offers a refund policy to maintain positive customer relations and because we stand behind our product. However, there are certain protocols that a customer needs to follow in order to initiate a refund:

  • Kindly go through the “Introduction” before you purchase Moto Instincts. The Introduction is free and will give you a preview of Moto Instincts before you buy.
  • In the event that Moto Instincts has not met your standards or expectations, please send an email detailing why so we can initiate a refund.
  • You can ask for a refund in the event you misinterpreted the course style. Moto Instincts risk management education is about teaching people how to ride their motorcycle safely.  Ours is a virtual course. That is, you have to attend the lessons online and there is no in-person instruction.
  • If you face any of the above-mentioned criteria, connect with us so that we can solve the dispute and have a look at the problem that you have faced while/after attending our course.
  • The refund period starts from the day of purchase; you have 7 days’ time to initiate a refund. Please note. NO REFUNDS WILL BE INITIATED AFTER THAT.
  • Please ensure you have the receipt with you. Once you have opted for the course and made the payment, we will send you a receipt. Without the receipt a refund cannot be processed.
  • Please provide us with your details, name, date, address. Since our business operates virtually, we will be assisting and meeting your needs virtually.
  • Refunds will generally process in 3-7 business days.
  • A $10 CAD (+GST) cancellation fee will be deducted from the actual refund amount.
  • The customer will be refunded in the same manner that they purchased Moto Instincts.
  • If you have opted for the refund, but still haven’t received it, kindly get in touch with us so that we can take care of the situation.

For further assistance you can connect with us at contact@motoinstincts.com